Return & Exchange Policy
At Dastkar, every piece is made with care, and we want you to feel just as taken care of once it reaches your doorstep. Here is everything you need to know about returns and exchanges, in plain, simple terms.
The short version
- 72-hour window to raise a request from the date of delivery
- Zero cost to you. We bear the shipping both ways
- Store credit, not refunds. Valid for 3 months from the date of issue
- One exchange per order. Once an item is exchanged, it cannot be exchanged again
How it works
- Raise a request within 72 hours of delivery by emailing us at dastkarprints@gmail.com with your order number, name, contact details, and reason for the exchange (size, style, or otherwise).
- We schedule a free reverse pickup for you. There is no cost to you for the return shipping, the exchange, or the reshipment of your new item.
- We check the item once it reaches us, to confirm it meets the conditions below.
- We process your exchange or store credit once the item clears quality check.
Eligible for exchange
- Item is unused, unwashed, and odour-free (no perfume, deodorant, or makeup marks)
- All original tags and packaging are intact
- Request raised within 72 hours of delivery
- Item is not a customised or made-to-order piece
Not eligible for exchange
- Customised or made-to-order items
- Items without original tags or packaging
- Used, washed, or altered items
- Items exchanged once already (only one exchange per order)
- Orders originally placed using store credit
- Items purchased during a sale or with a discount code, unless the item arrived damaged or incorrect
- Requests raised after 72 hours of delivery
- Colour variation of 10 to 20 percent, which happens due to screen settings and is not considered a defect
Size exchanges
Let us know your correct size when you write in. Once your original item clears quality check, we will dispatch the new size to you at no extra cost.
Want something else instead?
If you would rather pick a different product, we will issue store credit for the value of your order. This store credit is valid for 3 months from the date of issue and can be used towards anything on dastkarshop.com.
Please note, we do not issue refunds to your original payment method under any circumstances. All eligible requests are settled through store credit, and orders placed using store credit are final and not eligible for any further return or exchange.
Damaged or incorrect item
If something arrives damaged, defective, or different from what you ordered, please write to us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement, or a refund if the item is no longer available.
International orders
For orders shipped outside India, we are unable to offer a free reverse pickup. If you would like to return or exchange your order, you will need to ship the item back to us at your own cost, and we recommend using a trackable courier service. Once the item clears quality check, we will issue store credit for the value of the product. Shipping charges, both original and return, are non-refundable for international orders.
If your order arrives damaged, defective, or incorrect, please write to us within 48 hours of delivery with photos. We will work out a replacement or store credit for you, on a case-by-case basis.
Governing law
This policy, and any dispute arising out of or in connection with it, shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.
Questions? Write to us anytime at dastkarprints@gmail.com. We reply quickly and we would genuinely like to sort it out for you.